Shipping

SHIPPING FOR STOCK DESIGNS

We ship to Singapore and selected international destinations.
Customers bear all re-shipping costs resulting from incorrect or incomplete addresses.
You will receive an email once your order has shipped. Delivery times are estimates and subject to stock availability.
We are not liable for delays caused by third-party delivery services.

For Singapore addresses only.
Exclusions: We do not deliver to PO Boxes or restricted areas (e.g., army camps, airports, offshore islands). Such orders may be cancelled and refunded.
Tracking number: Yes
Lead Time: 2–3 working days.
Shipping fee: $5. Free shipping for orders above $75.

All international orders are sent via SingPost International Registered Mail. Tracking number will be provided.
Free registered mail for international orders above $150.
Due to the tariff situation, shipping to the United States is not available.

Malaysia & Brunei - $8
Asia & Pacific (excl. Australia, Japan & NZ) - $11
Rest of World (incl. Australia, Japan, NZ, America, Europe) - $13

Please refer to the SingPost website (www.singpost.com) for estimated delivery times.

Please read the following terms & conditions carefully.

By using www.axogram.sg and making a purchase, you agree to the following terms and conditions. Please read them carefully.

We reserve the right to cancel and refund orders at our discretion.
Products are available while stocks last. If an item is unavailable, you may choose to wait for a restock or receive a refund.
Custom Orders: Customers are responsible for the accuracy of all text and images. We are not liable for replacement costs resulting from customer errors.

We reserve the right to correct typographical errors or inaccuracies regarding descriptions, pricing, and availability without prior notice.
Actual product colours may vary slightly due to screen settings and photographic lighting.

All prices are in Singapore Dollars (SGD). There is no GST/VAT.
Prices exclude postage, which is calculated at checkout based on your selected service.
Payments are securely processed via Stripe. We do not store credit card data.
Orders will only be processed upon successful payment verification.

All items are inspected before shipment. If you receive a defective product, please contact us within 7 days of receipt with your order number, name, address, and photos of the defect.
Replacements are only considered for physically damaged or incorrectly packed items. We do not offer exchanges for different products.
Customers bear the cost of returning items to us. We recommend using registered mail, as we are not responsible for lost return parcels.
Replacements are issued on a one-for-one basis once the original item is returned in its original condition.
If the item is no longer in stock, a refund will be issued.
All Singapore replacements will be sent to customers via SingPost Ordinary Mail service only.

All content, logos, and product designs are the property of Axogram / Ander Store Pte Ltd and may not be used or copied without permission.